Customer FAQs

Frequently Asked Questions


Account settings

Q: How do I request a new password?

A: You can request a new password in three easy steps:

Step 1: Go to the sign-in page.

Step 2: Click on “Request new password, click here”.

Step 3: Type in your email address and we'll send you an email with a new password. Use your new password to sign in.


Placing orders

Q: At checkout, I can’t see the option to pay on my Pitney Bowes Account.

A: Only verified Pitney Bowes customers can pay via a Pitney Bowes Credit Account. Please ensure you have verified your account and the option to pay on Pitney Bowes Account will be displayed when you checkout.


Q: My shipping address is not showing when I check out or it is displaying the wrong address.

A: Please contact Pitney Bowes on 13 23 63 or by email: and we will update your address.


Q: Where do I apply a discount coupon code?

A: You can apply any discount coupon code on the checkout page. You can only activate one discount code per order.


Q: How do I add a PO number to my order?

A: There is a field for PO numbers on the checkout page. Please enter your PO number there.


Q: Can Pitney Bowes deliver my order to a PO Box?

A: No unfortunately not. We use a courier service to deliver your order and therefore always need a physical address to send your order.


Verifying your account

Q: How do I verify my account?

A: You can verify your account in three easy steps:

Step 1: Sign in to your web store account.
Step 2: Go to My Account in the top right side menu bar and then click on My account details.
Step 3: Scroll down to the section: Register your Pitney Bowes customer account. Follow the instructions on the page for quick and easy verification.

You can also download further instructions here.


Q: Why do I need to verify my account if I am a Pitney Bowes customer?

A: The verification process lets customers link their Pitney Bowes account with their web store account. Once done, you can add items to your cart pay with your Pitney Bowes Credit Account at checkout.


Q: I have linked to the wrong company during the verification process, what do I do?

A: Please contact Pitney Bowes on 13 23 63 or by email: and we can alert our IT administrator to unlink your account. Once it has been unlinked, we will notify you so you can go back in to your account to link to the correct company.


Q: How do I know if my web store account has not been verified?

A: If your account hasn’t been verified:

  • You won’t be able to add certain Pitney Bowes products, such as postage meter inks, to your cart.
  • You won’t see the option to pay on your Pitney Bowes Credit Account, only credit card and PayPal payment options.