Pitney Bowes are happy to consider claims if notified within 28 days from invoice date. We will, at our discretion provide a credit where goods have been lost, wrongly delivered or invoiced, incorrect goods have been delivered as a result of our error, damaged by us in transit or short supply of order.
Generally, we will not arrange collection of goods in circumstances other than those listed above. All returns must be authorised by us and you should obtain a collection reference. The goods must be in original manufacturers packaging, protected by an outer box and in a re-saleable condition.
For all returns or queries, please contact our friendly team.
We will, at our discretion, provide an exchange of the goods where the goods are faulty, whereby goods shall be deemed to be ‘faulty’ if they do not materially conform to the documentation that accompanies the goods during the above referenced 28 day period. To avoid doubt, this provision is in addition to any express warranties (if any) that are stated in any such documentation.
The return delivery of the faulty goods is the responsibility of the customer.
The following procedure applies to all consumable products being returned due to:
Where a customer is upgrading and the consumables fall within the Return Period or approval has been granted for return the following process occurs:
Credits will no longer be granted for upgrade of equipment, the customer will instead receive a replacement product at no cost.