Access to and use of the Pitney Bowes site, and the products and service available through this site, is governed by the Website Use Terms and Conditions found here: https://www.pitneybowesdirect.com.au/website-terms-and-conditions-i-10014.html. Any purchase of a product on this site is governed by the following conditions. Your use of the site, and purchase of a product from the site, constitutes as your acceptance of these Product Purchase Terms and Conditions. 1. “We”, “our”, “us” and similar expressions, refer to Pitney Bowes Australia Pty Ltd ABN 82 001 475 921 (‘PBA’). “You”, and similar expressions, refer to you, our customer. ‘Site’ means our e-commerce website at the following web address: www.pitneybowesdirect.com.au.
Pitney Bowes are happy to consider return claims if notified within 28 days from invoice date. We may, at our discretion, provide a credit where goods have been lost, wrongly delivered or invoiced, or where incorrect goods have been delivered as a result of our error, damaged by us in transit or there is a short supply of an order.
Generally, we will not arrange collection of goods in circumstances other than those listed above. All returns must be authorised by us and you should obtain a collection reference. The goods must be in original manufacturers packaging, protected by an outer box and in a re-saleable condition.
For all returns or queries, please contact our friendly team.
Faulty Goods We will, at our discretion, provide an exchange of the goods where the goods are faulty. Goods shall be deemed to be ‘faulty’ if they do not materially conform to the documentation that accompanies the goods during the above referenced 28 day period. To avoid doubt, this provision is in addition to any express warranties (if any) that are stated in any such documentation.
The return delivery of the faulty goods is the responsibility of the customer.
the following procedure applies to all consumable products being returned:
Please ensure you have read and understood our Product Purchase Terms & Conditions and Returns Policy before purchasing. All prices in AUD and excluding GST. Delivery charges apply to all purchases unless otherwise specified.